Remote Hands & Eyes

Remote Hands & Eyes is a cost-effective service designed to support customers with infrastructure hosted in CL8 data center facility.

The service provides on-site execution of tasks that require physical access to equipment, following customer instructions and predefined procedures. It enables day-to-day operational activities to be carried out without requiring customer presence at the facility.

Typical activities include:

Cable checks and patching

Labelling of equipment and cables

Customer-approved escort of third-party vendors

Loading or rotation of media (tapes, CDs, DVDs, USB)

Equipment reboots

Inventory verification

Visual equipment checks

Network assistance

Part replacement

Photo documentation

Rack and stack services

Server-level assistance

Shipping and receiving handling

Initial configuration of equipment based on provided instructions

Execution of similar tasks of equivalent complexity

All activities are performed based on customer authorization and defined scope, ensuring consistency, traceability, and controlled access to hosted infrastructure.

Optional service levels can define response times, availability, and scope of support depending on operational requirements.